Refund policy
Refund Policy
At Dirty Sip, all sales are final. Please review your order carefully before completing your purchase.
All Sales Final
We do not offer refunds, returns, or exchanges for:
- Incorrect sizing selections
- Change of mind
- Accidental purchases
- Normal wear and tear
- Shipping delays outside of our control
Exceptions
Refunds, replacements, or exchanges will only be provided if the issue is due to an error on our end, including:
- Incorrect item received
- Wrong size sent from what was ordered
- Defective or damaged product upon arrival
To request assistance for an order issue, please contact us within 10 days of delivery at:
dirtysipofficial@gmail.com
Please include:
- Your order number
- Clear photos of the item and packaging
- A description of the issue
If approved, we will provide a replacement, store credit, or refund at our discretion.
Shipping Issues
We are not responsible for:
- Lost or stolen packages marked as delivered
- Delays caused by carriers
- Incorrect shipping addresses entered by customers
Customers are responsible for ensuring all shipping information is accurate before placing an order.
Chargebacks
Initiating a fraudulent chargeback after receiving a product may result in:
- Order bans
- Collection actions
- Legal action where applicable
Contact
For questions regarding this Refund Policy, contact:
Dirty Sip
dirtysipoffical@gmail.com
dirty sip.co